Reporting & Admin / Account Management, Adviser Portal
October 16, 2023 11:00AM AEDT
[Investigating] We have identified an issue with our report generation functionality and are working towards a fix as priority. Please note this is impacting reports being generated in both Reporting and Administration and Adviser Portal. Should you require any support please reach out to our Support team via phone, email or live chat. Further status update to be provided as soon as possible. Apologies for any inconvenience caused.
October 16, 2023 12:09PM AEDT
[Monitoring] Report generation functionality issue has been resolved. Please note that reports are currently being generated slower than usual due to a backlog in queue.
Further performance update to be provided as the backlog clears.
Should you require any support please reach out to our Support team via phone, email or live chat.
October 16, 2023 4:16PM AEDT
[Resolved] Please know that the identified report generation functionality issue has been fixed.
Apologies for any inconvenience encountered whilst we were working towards resolution.
November 2, 2023 11:26AM AEDT
[Identified] Please note we are experiencing report generation slowness.
Where possible, to enhance your reporting experience we encourage you to generate reports via report publisher or export centre.
Report generation performance remains a priority and a further update will be provided when a permanent fix is implemented.