Reporting & Admin / Account Management, Adviser Portal, Investor Portal, Applications & Account Opening, API, Data feeds, Help centre, Document Library, Client support channels, ASX live prices
Email, Live Chat, Phone, Primary, Secondary, Cloud Primary, Cloud Secondary, Melbourne
June 11, 2025 8:27AM AEST
[Investigating] Praemium platform is currently experiencing connectivity issues. We are investigating as priority and hope to have this issue resolved as soon as possible. Status updates will be provided as our investigations have progressed.
We apologise for any inconvenience this may cause and assure you that we are working hard to minimise the impact of this outage on your operations.
If you have any questions please contact our Support team at support@praemium.com
June 11, 2025 9:43AM AEST
[Identified] Please be advised that we have identified this mornings connectivity issue and have taken measures to resolve this. The platform is accessible however you may still experience some slowness.
We are continuing to monitor this and increase platform speed.
As a result of this issue, there have also been delays with the loading of some data feeds.
Status updates will be provided once the data feeds have been loaded.
We apologise for any inconvenience this may cause and assure you that we are working hard to minimise the impact of this outage on your operations.
If you have any questions please contact our Support team at support@praemium.com.
June 11, 2025 10:02AM AEST
[Identified] To assist in the rectification of this issue, the platform will be taken offline for approximately 5 minutes at 10am and we will provide further updates once brought back online.
We apologise for the inconvenience caused.
June 11, 2025 10:23AM AEST
[Monitoring] Platform is now back online and we continue to work through the upload of those data feeds that are outstanding.
We apologise for any inconvenience this may cause.
If you have any questions please contact our Support team at support@praemium.com.
June 11, 2025 10:38AM AEST
[Monitoring] The Platform is now back online and we are currently monitoring performance.
We apologise for any inconvenience this may cause.
If you have any questions please contact our Support team at support@praemium.com.