Active Incident

Updated a few seconds ago

Scheduled Maintenance

Planned Praemium Help Centre MaintenancePlanned Maintenance

Schedule

August 23, 2025 1:00PM - 2:00PM AEST

Components

Help centre

Locations

Cloud Primary

Description

Please be advised that the Help Centre will be unavailable on Saturday August 23rd between 1:00pm and 2:00pm due to scheduled maintenance. We appreciate your understanding and apologize for any inconvenience this may cause.
Adviser Portal – Support Centre Display Issue (Private Wealth & Spectrum)Degraded Performance

Incident Status

Degraded Performance

Components

Adviser Portal

Locations

Primary


September 11, 2025 1:18PM AEST
[Identified] We are currently experiencing a display issue isolated to the Support Centre tab in the Adviser Portal. The issue is isolated to Private Wealth and Spectrum clients. While the Support Centre remains operational for raising new tickets, impacted users are currently unable to view their existing or previously submitted support requests via the Adviser Portal. Our team is actively working with a third-party provider to resolve the issue. At this stage, we do not have an estimated time for resolution, but we will provide updates as soon as more information becomes available

September 12, 2025 11:56AM AEST
[Monitoring] Further to our previous announcement regarding the Support Centre display issue affecting the Adviser Portal for Private Wealth and Spectrum clients. Current Status: There is no noted impact to core ticketing functions. Users can raise new tickets, update existing ones, and receive notifications as normal. Workaround: A temporary workaround is available to display all open tickets in progress via third-party portal. If you require assistance with this, please contact Support and we will guide you through the process. Our engineering team is actively working to implement a permanent fix.
Praemium Platform ConnectivityOperational

Incident Status

Operational

Components

Reporting & Admin / Account Management, Adviser Portal, Investor Portal, Applications & Account Opening, API, Data feeds, Help centre, Document Library, Client support channels, ASX live prices

Locations

Email, Live Chat, Phone, Primary, Secondary, Cloud Primary, Cloud Secondary, Melbourne


June 11, 2025 8:27AM AEST
[Investigating] Praemium platform is currently experiencing connectivity issues. We are investigating as priority and hope to have this issue resolved as soon as possible. Status updates will be provided as our investigations have progressed. We apologise for any inconvenience this may cause and assure you that we are working hard to minimise the impact of this outage on your operations. If you have any questions please contact our Support team at support@praemium.com

June 11, 2025 9:43AM AEST
[Identified] Please be advised that we have identified this mornings connectivity issue and have taken measures to resolve this. The platform is accessible however you may still experience some slowness. We are continuing to monitor this and increase platform speed. As a result of this issue, there have also been delays with the loading of some data feeds. Status updates will be provided once the data feeds have been loaded. We apologise for any inconvenience this may cause and assure you that we are working hard to minimise the impact of this outage on your operations. If you have any questions please contact our Support team at support@praemium.com.

June 11, 2025 10:02AM AEST
[Identified] To assist in the rectification of this issue, the platform will be taken offline for approximately 5 minutes at 10am and we will provide further updates once brought back online. We apologise for the inconvenience caused.

June 11, 2025 10:23AM AEST
[Monitoring] Platform is now back online and we continue to work through the upload of those data feeds that are outstanding. We apologise for any inconvenience this may cause. If you have any questions please contact our Support team at support@praemium.com.

June 11, 2025 10:38AM AEST
[Monitoring] The Platform is now back online and we are currently monitoring performance. We apologise for any inconvenience this may cause. If you have any questions please contact our Support team at support@praemium.com.
Investor Portal FunctionalityDegraded Performance

Incident Status

Degraded Performance

Components

Investor Portal

Locations

Primary


May 15, 2025 9:16AM AEST
[Identified] We have identified an issue with Investor Portal resulting in intermittent functionality. Users may not be able to log in until the issue is resolved. We are working towards a fix as a priority and will provide further update when functionality resumes.

May 15, 2025 12:17PM AEST
[Monitoring] Investor Portal connectivity has been restored. Users can log on and navigate the portal. We continue to work towards mitigating the issue and in the interim users may encounter intermittent slowness and latency. Further update to be provided when the issue is resolved.
Report Generation IssueDegraded Performance

Incident Status

Degraded Performance

Components

Reporting & Admin / Account Management, Adviser Portal

Locations

Primary


March 26, 2025 12:46PM AEDT
[Identified] We have identified an issue with our report generation functionality, causing slowness. We are working towards a fix as a priority. Please note this is impacting reports being generated in both Reporting and Administration and the Adviser Portal. If you require any support please contact our Support team via phone, email or live chat. Further status update to be provided as soon as possible. We apologise for any inconvenience caused.

March 26, 2025 2:00PM AEDT
[Monitoring] Report generation functionality issue has been resolved. Please note that reports are currently being generated slower than usual, due to a backlog in the queue. Further performance update to be provided as the backlog clears. Should you require any support, please contact our Support team via phone, email or live chat.

Reporting & Admin / Account Management




Operational

Adviser Portal




Degraded Performance

Investor Portal




Operational

Applications & Account Opening




Operational

API




Operational

Data feeds




Operational

Help centre




Operational

Document Library




Operational

Client support channels




Operational

ASX live prices




Operational